At Create A Website (createawebsite.io), we are committed to providing high-quality website design, development, and hosting services to our clients. Please read our refund policy carefully before purchasing any services.
General Refund Terms
Refunds are only available before any service work has commenced. Once we have begun work on your project or delivered any portion of the requested service, all payments become non-refundable.
Eligibility for Refunds
You may be eligible for a full refund if:
- No work has been initiated on your website design or development project
- No services have been rendered or delivered
- No domain registration or hosting setup has been completed on your behalf
Non-Refundable Services
The following are NOT eligible for refunds under any circumstances:
- Services in Progress: Once we have begun work on your website design, development, or any customization, no refunds will be issued
- Completed Services: Any fully or partially completed work, including delivered templates, designs, or websites
- Domain Registrations: Domain name purchases are non-refundable as these are registered immediately with third-party registrars
- Hosting Services: Hosting plans that have been activated or are currently in use
- Custom Development: Any custom coding, plugin installation, or feature development that has been initiated
- Third-Party Costs: Any expenses incurred through third-party services, licenses, or tools purchased for your project
How to Request a Refund
If you believe you are eligible for a refund under the terms stated above, please contact us immediately at:
- Email: contact@createawebsite.io
- Subject Line: “Refund Request – [Your Order Number]”
Please include:
- Your full name and order details
- Reason for refund request
- Date of purchase
- Payment confirmation
Processing Time
Approved refunds will be processed within 4-10 business days and credited back to the original payment method used for the transaction.
Service Modifications vs. Refunds
If you are unsatisfied with any aspect of our service while work is underway, we encourage you to communicate your concerns with us. We offer revision rounds as part of our standard packages and will work with you to ensure your satisfaction. Refunds will not be issued for dissatisfaction once work has commenced.
Dispute Resolution
If you have any concerns or disputes regarding our refund policy, please contact our customer service team. We are committed to resolving all issues fairly and promptly.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any modifications constitutes acceptance of the updated policy.
Contact Us
For questions about our refund policy, please contact us.