At Create A Website (createawebsite.io), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.
1. Information We Collect
We collect information about you in various ways when you use our website and services.
1.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Purchase our services
- Contact us for support or inquiries
- Subscribe to our newsletter or marketing communications
- Submit forms on our website
- Participate in surveys or promotions
This information may include:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Company name, business type, website URL
- Account Credentials: Username, password
- Payment Information: Billing address, credit/debit card details, payment transaction data (processed securely through third-party payment processors)
- Project Details: Website requirements, content, images, logos, and other materials you provide for your project
- Communication Data: Messages, feedback, support tickets, and correspondence with us
1.2 Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- Device Information: IP address, browser type and version, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, navigation paths, referring/exit pages
- Technical Data: Date and time of access, error logs, download activity
- Location Data: General geographic location based on IP address
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information and improve your experience. For detailed information, please see Section 5 (Cookies and Tracking Technologies).
1.4 Information from Third Parties
We may receive information about you from third-party sources, including:
- Payment processors
- Domain registrars
- Hosting providers
- Analytics providers
- Social media platforms (if you interact with us through social media)
- Business partners and affiliates
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 To Provide and Manage Services
- Process and fulfill your orders
- Create and manage your account
- Design, develop, and deliver your website
- Register and manage domain names
- Provide web hosting services
- Process payments and manage billing
- Provide customer support and respond to inquiries
- Send service-related notifications and updates
2.2 To Improve Our Services
- Monitor and analyze usage trends and preferences
- Improve website functionality and user experience
- Develop new features, products, and services
- Conduct research and analytics
- Test and troubleshoot technical issues
2.3 For Marketing and Communications
- Send promotional materials, newsletters, and marketing communications (with your consent)
- Inform you about new services, features, and special offers
- Conduct surveys and gather feedback
- Personalize marketing content based on your interests
2.4 For Legal and Security Purposes
- Comply with legal obligations and regulatory requirements
- Enforce our Terms and Conditions and other policies
- Protect against fraud, unauthorized access, and security threats
- Resolve disputes and investigate complaints
- Protect the rights, property, and safety of Create A Website, our users, and others
2.5 With Your Consent
- For any other purpose disclosed to you at the time of collection or with your explicit consent
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business, including:
- Payment Processors: To process transactions securely (e.g., Razorpay, PayPal, Stripe)
- Hosting Providers: To host websites and store data
- Domain Registrars: To register and manage domain names
- Email Service Providers: To send communications and newsletters
- Analytics Providers: To analyze website usage (e.g., Google Analytics)
- Cloud Storage Providers: To store backups and project files
- Customer Support Tools: To manage support tickets and communications
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 Business Transfers
If Create A Website is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your information.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal requests from government authorities, law enforcement, or courts
- Compliance with legal obligations, regulations, or judicial processes
- Protection of our legal rights and interests
- Investigation of potential violations of our Terms and Conditions
- Prevention of fraud, security threats, or illegal activities
3.4 With Your Consent
We may share your information with third parties when you provide explicit consent to do so.
3.5 Aggregated or De-identified Data
We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you for research, marketing, analytics, or other business purposes.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods:
- Account Information: Retained while your account is active and for a reasonable period thereafter
- Transaction Records: Retained for at least 7 years for tax, accounting, and legal compliance purposes
- Project Files: Retained for the duration of the project and typically for 90 days after project completion, unless otherwise agreed
- Marketing Communications: Retained until you unsubscribe or request deletion
- Website Analytics: Typically retained for 26 months (in accordance with Google Analytics default settings)
When personal information is no longer needed, we will securely delete or anonymize it.
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites recognize your device and remember information about your visit.
5.2 Types of Cookies We Use
Essential Cookies: Necessary for the website to function properly (e.g., security, session management)
Performance Cookies: Collect information about how you use our website to help us improve functionality
Functionality Cookies: Remember your preferences and choices to enhance your experience
Analytics Cookies: Help us understand visitor behavior and traffic patterns (e.g., Google Analytics)
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
5.3 Managing Cookies
You can control and manage cookies through your browser settings:
- Accept/Reject Cookies: Most browsers allow you to accept or reject cookies
- Delete Cookies: You can delete existing cookies through your browser settings
- Third-Party Cookies: You can opt out of third-party advertising cookies through industry opt-out programs
Please note that disabling certain cookies may affect website functionality and your user experience.
5.4 Other Tracking Technologies
We may also use:
- Web Beacons (Pixels): Small graphic images that track email opens and website visits
- Local Storage: HTML5 local storage for enhanced functionality
- Session Storage: Temporary storage that expires when you close your browser
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 General Rights
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Data Portability: Request a copy of your data in a structured, machine-readable format
- Objection: Object to certain processing activities, including direct marketing
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw previously given consent at any time
6.2 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: contact@createawebsite.io
Subject Line: “Privacy Rights Request”
Please include:
- Your full name and contact information
- Specific right(s) you wish to exercise
- Sufficient detail to identify the information or processing in question
We will respond to your request within 30 days or as required by applicable law. We may need to verify your identity before processing your request.
6.3 Marketing Communications
You can opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us at contact@createawebsite.io
- Updating your communication preferences in your account settings
Please note that you cannot opt out of service-related communications (e.g., order confirmations, account notifications).
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- Encryption: SSL/TLS encryption for data transmission
- Secure Servers: Secure hosting environments with firewall protection
- Access Controls: Restricted access to personal information on a need-to-know basis
- Authentication: Strong password requirements and secure login procedures
- Regular Backups: Routine backups to prevent data loss
- Security Monitoring: Continuous monitoring for security threats and vulnerabilities
- Employee Training: Regular security awareness training for staff
Important Notice:
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by competent regulatory bodies
- Other legally recognized transfer mechanisms
9. Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at contact@createawebsite.io. We will take steps to delete such information from our systems.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party sites.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
Third-Party Services We May Use:
- Google Analytics
- Payment processors (Razorpay, PayPal, Stripe)
- Social media platforms
- Domain registrars
- Hosting providers
- Email marketing platforms
11. Your California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know:
You can request information about the categories and specific pieces of personal information we have collected about you in the past 12 months.
Right to Delete:
You can request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out:
You have the right to opt out of the “sale” of your personal information. Note: We do not sell personal information.
Right to Non-Discrimination:
You have the right not to receive discriminatory treatment for exercising your CCPA rights.
Categories of Information Collected:
Please refer to Section 1 for details on the categories of information we collect.
How to Exercise CCPA Rights:
Contact us at contact@createawebsite.io with “CCPA Request” in the subject line.
12. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
Legal Basis for Processing:
We process your personal information based on:
- Contractual Necessity: To fulfill our contract with you for services
- Legitimate Interests: To improve our services and for business operations
- Legal Obligations: To comply with applicable laws
- Consent: Where you have provided explicit consent
Data Controller:
Create A Website is the data controller of your personal information.
Data Protection Authority:
You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
13. Do Not Track Signals
Some browsers have “Do Not Track” (DNT) features that signal to websites that users do not want their online activities tracked. Our website does not currently respond to DNT signals or similar mechanisms.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will:
- Update the “Last Updated” date at the top of this policy
- Notify you via email (if you have provided your email address)
- Post a notice on our website
Your continued use of our website and services after changes are posted constitutes acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Create A Website
Email: contact@createawebsite.io
Website: https://createawebsite.io
Subject Line: “Privacy Policy Inquiry”
We will respond to your inquiry as promptly as possible, typically within 30 days.
16. Consent
By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.